All returns require a Return Authorization Number, and must be requested through our RMA request form at any time within 48 hours of delivery of your order. You can also FAX your request at any time. Please click here to request your number. Sorry, we do not accept exchanges.

NOTE: THERE IS A 20% RE-STOCKING FEE WHICH WILL BE DEDUCTED FROM YOUR REFUND.

Items that are not returnable:

1. Curly Willow (fresh floral item)
2. Glass Vases (due to very high level of breakage on return shipments)
3. Cake Stand / Cake Butler
4. Any products shipped via freight truck (not FedEx or USPS)

What is refunded:

1. We will refund for the amount for the product only, minus a 20% restocking fee.
2. We do not refund original shipping fees
3. We do not pay for your return shipping.

Custom Orders: Orders consisting of over 100 pieces, or a large order of one particular product with a total of over $500.00, or include items that are off catalog, are considered a custom order. Custom orders require a non-refundable pre-payment before harvesting and/or fulfillment commences.

RMA numbers will not be issued prior to the actual delivery of your shipment.

Blooms and Branches offers only the best, highest quality decorative branches and botanicals. If you are not satisfied with your purchase, simply request your RMA number within 48 hours after delivery by the shipper. If you believe you have received the wrong item(s), please do not submit an RMA request. Please the section below so we can assist you further.

Please return the item in its original, unused condition (including all original packaging and tags) for a refund, less shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact Customer Service . All communications regarding returns are conducted via email.

Cases of product that include shipping (manzanita, birch trees, kits) will be refunded for the product only. Included shipping fees range from $10.00 (smaller cases), to $34.00 (larger cases). Taller materials, such as Birch, are more. All shipping fees, included or not, are non-refundable. Please be aware that your return shipping costs may exceed our reduced commercial rate provided at the time your order was placed. We have no control over FedEx, UPS or USPS regarding your shipping rates.

All items must be returned in completely unused and resalable condition. Items that are broken, cut, trimmed, painted, stained, glued, foamed, or otherwise display evidence of use or damage will not be refunded.

If you received the wrong quantity of items, we must be notified immediately upon receipt of your order. We will correct the quantity discrepancy at our expense.

Once your order has been received, inspected and approved, we credit the appropriate account within 10-14 business days; we also send you an email to let you know the refund is complete.

Curly Willow: Curly Willow is a fresh floral item, and as with all fresh floral items (such as fresh flowers and flowering branches) it cannot be returned. All sales are final.

I Think My Order is Wrong / Item Appears Damaged

All damage must be reported immediately upon delivery. Damage reported afterward will not be accepted. Damaged items: Email us at a clear photo (use a digital camera or camera phone) of each item (1 photo per item) and let us take a look at what went wrong. Please make sure the photos are at least 250 pixels high (3 inches) and at least 250 pixels wide (3 inches) so that we can see the item clearly. We'll do our best to assist you. Any replacements are shipped via standard ground shipping, at the descretion of manangement.

How To Ship Your Return

Please make sure all packing materials are used to avoid breakage when shipping your items, and the boxes are completely sealed.

Large boxes (48" cases) ship via FedEx or UPS only. Small boxes (30" and smaller) can ship via FedEx, UPS or USPS. We recommend checking the rate with USPS, as they can often be the least expensive. We do not provide return shipping labels.

Credit Card Payment Declined

If a credit card payment is declined when an order is processed by our staff, we will send an email notification to the purchaser. We use email for this communication so that we have a record of our attempt to contact the purchaser regarding the declined payment. We will re-attempt to process the payment if we do not obtain a response email within 24 hours. If we are still unable to process the payment, and we have not obtained an email response within a reasonable time period, the order will be cancelled. A cancellation notification will be sent via email.

Shipments Refused On Delivery

All returns require a Return Authorization Number (see first paragraph of this page). If you refuse delivery of a shipment (for any reason) and the order is returned to us by FedEx or the freight carrier, the shipment will be rejected at our warehouse and a refund will not be issued. You are responsible for any shipping charges. Again, all returns require an RMA request and approval.

Shipments via Freight Carrier (Roadrunner, Hawaiian Express Service)

There are no returns or refunds on these shipments once they leave the warehouse. All sales are final. Please inspect all shipments upon delivery for accuracy. All freight shipments that are refused on delivery are designated as salvage with the freight shipping company, will not be returned to Blooms & Branches. No refunds will be given.

Glass Items

If you ordered glass vases and they arrived broken, please notifiy us immediately. Great care is taken to ensure that your vases arrive intact, however misshaps during transit can sometimes result in breakage. Blooms and Branches is not responsible for breakage from use or misshandling after your shipment has arrived. If you receive broken glass items, please provide photos of the damage via email. We will replace or refund any glass items that we determine to be broken during transit via the shipper to you.

Incorrect Quantity

If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.

Please keep in mind that natural products can vary in shape and color with each new harvest, season, and designated harvest areas. We supply raw material for floral use, and it is assumed that the purchasing florist is knowledgeable of the characteristics of the materials purchased.

Wrong Items Shipped

FedEx shipments: We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you are keeping the items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense). Freight shipments: Please inspect all shipments upon delivery for accuracy. Wrong items must be refused on delivery for credit to be issued.